Why Manners Matter
I recently met with the owner of an injection molded plastics company. I’ll call him “Bob.” I was scheduled to meet with Bob at 3:00 on a Tuesday afternoon. Bob’s car pulled up and parked outside my office at 2:30 sharp. Bob made his way from the parking lot into the building using a walker. He looked to be in his late 70’s. His dog “Coconut” followed closely behind. Bob and Coconut waited patiently in our lobby area until I emerged from my office to greet him at our appointed time of 3:00.